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Our Training Agenda

Essentials of Leadership

This workshop focuses on practical leadership models that are effective
in any business. By developing outstanding leaders and empowering
leaders at all levels in the organization, they will acquire an inner compass
that will guide their daily actions, enabling them to earn the trust and
engagement of their colleagues and as a result perform at higher level
and guarantee the success of the next generation of business practices.
Participants will focus on developing their leadership skills and personal
influence, as well as explore strategies for building a team of strong
professionals who will support each other, deal with tough problems
efficiently and be more accountable.


Discover the core competencies requiredfor exemplary l eadership.

Provide leaders with a series of strategiesand actions for managing various levels ofchange.

Examine the ethical aspects of leadershipand values which drive lasting results

Enhance others’ perception as a leader withintegrity.

Build the right culture for people processesto support strategy. culture for peopleprocesses to support strategy.

]
Leadership Styles
]
Leadership Values
]
Leadership Behaviours
]
Understanding the Mindset of a Leader
]
Coaching and Managing for Better Performance
]
Leading and Managing Change Within an Organization
]
Group Dynamics and Group Processes
]
Leveraging the Knowledge of Learning in the Organizationat All
]
Levels
]
Developing Strategies for Using Personal LeadershipPower and
]
Building Strong Mutual Influencing Relationshipswithin an
]
Organization.

Target Audience

Supervisors, Managers, Team Leaders, Members of Executive Committees

Mode of Presentation

The training will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.

These include highly interactive instructors. Others are trainer-led-group discussions, case studies and learning group exercises, and experiential learning

Team Building & Synergy for High Performance

Rationale:

To maintain an organization’s competitive edge and outstanding performance in all economic cycles, it is necessary to have high-performance and cohesive teams, in addition to aggressive marketing strategies and innovative, high-quality products. With well-coordinated teams, organizations can witness breakthroughs in business performance. Our tailored synergy Team building programs help you build high-performing teams for outstanding team achievements and business competitiveness

]
Group Dynamics
]
Developing High-Performing Teams
]
Stages of Team Development
]
Planning and Organizing Work in Teams
]
Communication and Interpersonal Relations inTeams
]
Values, Beliefs and Attitudinal Change
]
Team Maintenance and Leadership
]
Team Building Roles and Functions
]
Handling Conflicts in Teams

Target Audience

Managers, Deputy managers, Assistant Managers and Heads of Departments, Units etc. who have to lead teams in both public and private organizations.

Mode of Presentation

The training will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.

They include highly interactive Instructors as well as Instructor-ledgroup discussions, case studies, learning groups, group exercises andexperiential learning.

Time & Stress Management

Rationale:

Improving time management and controlling stress is a core skill for anyone hoping to work efficiently and establish good habits.

The ability to implement planned actions will help reduce stress and enhance productivity.

It is only effective managers and those who have managed to get a grip on the issues of organizing themselves and organizing others that are able to perform optimally.

At the end of the training, participants will be able to:


Manage their time;

Deal with common time wasters;

Become proactive and avoidprocrastination and time-wasting;

To set priorities; reduce stress for the staff.

]
Time Management: Overview
]
Benefits of Time Management Principles and Practical Implementation of Time Management
]
Effective Delegation
]
Understanding and Managing Stress
]
Quick Stress Reduction Steps
]
Steps to Reduce Stress for Your Staff
]
Techniques to kill Procrastination
]
Dealing with interruptions
]
Tips on Planning Your Diary
]
Efficiency Vs. Effectiveness
]
Urgency Vs. Important
]
Making the Best Use of Your Time
]
Self-assessment Exercise

Target Audience

Project and Team Managers, Personnel Managers, Trainers, Occupation Health Specialists, Counsellors and Welfare Staff

Mode of Presentation

The training will utilize a variety of proven adult learning techniques to
ensure maximum understanding, comprehension and retention of the
information presented. These will include highly interactive Instructors
as well as Instructor-led-group discussions, case studies, learning group
exercises and experiential learning.

Electronic Records Management

Rationale:

Managing a large volume of electronic records is a big challenge for any
workplace.

While records management may seem like a small part of your day, thehours of lost time caused by errors in addition to the potential costs andprivacy breaches can be very costly for any organization. This training isdesigned to teach the best way to keep your skills fresh and current,streamline your work and manage risks more effectively.

]
Information Management
]
Types and Relevance of Records
]
Personal Records
]
Financial Records
]
Handling of Confidential Information
]
Introduction to ERM
]
Developing Classification Tools
]
Retention and Disposition of Electronic Records

Target Audience

Managers, Archivists, Librarians, Book Keepers, Registry Personnel, Auditors, Inspectors, Security and Intelligence Officers, Secretaries, Personal Assistants, Legal officers, Accountants, Human Resource/Personnel Admin Officers and other involved in keeping and managing records in organizations.

Mode of Presentation

The training will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. These will include highly interactive Instructors.
Others are Instructor led-group discussions, case studies and learning
group exercises and experiential learning.

Communications Skills

Rationale:

Every organization that aspires to achieve and surpass set goalsmust focus on the essentials of communication skills needed for the challenging and competitive work environment of today.

This training is tailored to equip participants with needed skills ofcommunication for optimal performance and healthyinterpersonal relations in the work place.

At the end of this training, participants will be able to:


Explain 4 essential communication principles

Communicate more clearly, confidently and effectively

Listen and ask insightful questions and utilize the power of question

Use techniques to build better rapport with others

Combine voice tone and non-verbal communication with appropriate language that engages others

]
What makes effective Communication?
]
Using the English Language
]
The Power of Question
]
Rapport and Non-Verbal Communication
]
Combine voice tone and non-verbal communication with appropriate language that engages others

Target Audience

Managers and Officers in public and private sector organizations and businesses.

Mode of Presentation

The training will utilize a variety of proven adult techniques to ensure maximum understanding, comprehension and retention of the information presented. These will include highly interactive Instructors. Others are Instructor led-group discussions, case studies and learning
group exercises and experiential learning.

Anger Management

Rationale:

Anger is such a powerful emotion that can physically andemotionally drain any person to the point of being ill. It saps one’senergy and poisons relationships to the extent of negativelyimpacting on productivity and efficiency of an individual ororganization.

On the other hand, anger can motivate one to make neededchanges and add vitality and value to life.

This training program aims to help organizations adopt a more constructive attitude towards anger and to more effectivelymanage anger in others especially, employees.

At the end of this training, participants will beable to:


Understand both the “right” skill set and mindset needed to properly manage anger

Learn to communicate angry feelings assertively and in ways that will take into account the needs of othersa

Adopt a more constructive attitude towards anger and understand the difference between constructive anger and destructive anger

Use practical techniques to properly handle anger in others

]
Anger Anatomy
]
Anger Management Skill Set
]
Anger Management Process
]
Handling Anger in Others
]
Controlling Anger
]
Assertive Communication
]
Cognitive Behaviour Therapy
]
Responding to Conflict
]
Managing Confrontations
]
Apologizing and Forgiveness

Target Audience

Managers, Team Leaders Supervisors, Unit Leaders and all who want to develop or refine their anger management skills in the workplace.

Mode of Presentation

The training will utilize a variety of proven adult techniques to ensure maximum understanding, comprehension and retention of the information presented. These will include highly interactive Instructors. Others are Instructor led-group discussions, case studies and learning
group exercises and experiential learning.

Workshop on Conflict Resolution

Rationale:

Conflict is inevitable especially, in the work environment. We haveall had conflicts in one way or another and will probably will in thefuture.

Conflict situations can be turned around into opportunities when organizations and individuals explore and practice a conflictresolution process.

This training is aimed at teaching participants who will in turnteach others how to deal more confidently with workplaceconflicts

At the end of this training, participants will beable to:


Learn, practice and follow a process of resolving conflict

Become more confident in handling interpersonal and common workplace conflicts

Find out their own preferred style of resolving conflicts

Follow a step-by-step process of successfully mediating conflict between parties

]
Conflict Restoration Primer
]
Conflict Anatomy
]
Causes and Types of Conflict
]
The Language of Conflict Resolution
]
Conflict Resolution Process
]
Mediating Conflict
]
Management and Union Conflicts
]
Personal Attitude Towards Conflicts
]
Effective Communication and Conflict Resolution
]
Culture and Conflict Management and Resolution
]
Maintaining Post-Conflict Relationship

Target Audience

Labour Union Leaders, Personnel Officers of public and Private sectors, Local Government Officers, Local Government Chairmen and Deputies, Officers, NGOs, Community Leaders and Community Based Organizations, Personal Assistants to Traditional Rulers, Trainers

Mode of Presentation

The training will utilize a variety of proven adult techniques to ensure maximum understanding, comprehension and retention of the information presented. These will include highly interactive Instructors. Others are Instructor led-group discussions, case studies and learning
group exercises and experiential learning.

Discover the core competencies requiredfor exemplary l eadership.

Provide leaders with a series of strategiesand actions for managing various levels ofchange.

Examine the ethical aspects of leadershipand values which drive lasting results

Enhance others’ perception as a leader withintegrity.

Build the right culture for people processesto support strategy. culture for peopleprocesses to support strategy.

Leadership Styles

Leadership Values

Leadership Behaviours

Understanding the Mindset of a Leader

Coaching and Managing for Better Performance

Leading and Managing Change Within an Organization

Group Dynamics and Group Processes

Leveraging the Knowledge of Learning in the Organizationat All

Levels

Developing Strategies for Using Personal LeadershipPower and

Building Strong Mutual Influencing Relationshipswithin an

Organization.

Target Audience

Supervisors, Managers, Team Leaders, Members of Executive Committees

Mode of Presentation

Team Building & Synergy for High Performance

Group Dynamics

Developing High-Performing Teams

Stages of Team Development

Planning and Organizing Work in Teams

Communication and Interpersonal Relations inTeams

Values, Beliefs and Attitudinal Change

Team Maintenance and Leadership

Team Building Roles and Functions

Handling Conflicts in Teams

Target Audience

Managers, Deputy managers, Assistant Managers and Heads of Departments, Units etc. who have to lead teams in both public and private organizations.

Mode of Presentation

Time & Stress Management

At the end of the training, participants will be able to:

Manage their time;

Deal with common time wasters;

Become proactive and avoidprocrastination and time-wasting;

To set priorities; reduce stress for the staff.

Time Management: Overview

Benefits of Time Management Principles and Practical Implementation of Time Management

Effective Delegation

Understanding and Managing Stress

Quick Stress Reduction Steps

Steps to Reduce Stress for Your Staff

Techniques to kill Procrastination

Dealing with interruptions

Tips on Planning Your Diary

Efficiency Vs. Effectiveness

Urgency Vs. Important

Making the Best Use of Your Time

Self-assessment Exercise

Target Audience

Project and Team Managers, Personnel Managers, Trainers, Occupation Health Specialists, Counsellors and Welfare Staff

Mode of Presentation

Electronic Records Management

Information Management

Types and Relevance of Records

Personal Records

Financial Records

Handling of Confidential Information

Introduction to ERM

Developing Classification Tools

Retention and Disposition of Electronic Records

Target Audience

Managers, Archivists, Librarians, Book Keepers, Registry Personnel, Auditors, Inspectors, Security and Intelligence Officers, Secretaries, Personal Assistants, Legal officers, Accountants, Human Resource/Personnel Admin Officers and other involved in keeping and managing records in organizations.

Mode of Presentation

Communications Skills

At the end of this training, participants will be able to:

Explain 4 essential communication principles

Communicate more clearly, confidently and effectively

Listen and ask insightful questions and utilize the power of question

Use techniques to build better rapport with others

Combine voice tone and non-verbal communication with appropriate language that engages others

What makes effective Communication?

Using the English Language

The Power of Question

Rapport and Non-Verbal Communication

Combine voice tone and non-verbal communication with appropriate language that engages others

Target Audience